Returns & Exchanges
At AeroBand, we want you to be completely satisfied with your musical gear, which is why we offer a 30-day return policy for items in their original condition and packaging. If your device isn't the perfect fit for your rhythm, we are here to help facilitate a smooth return or exchange process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack your AeroBand device in its original box, ensuring all cables, sensors, and manuals are included to avoid restocking fees.
Ship the Item
Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking receipt for reference.
Receive Your Refund
Once our technicians inspect the hardware, we will process your refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing